The Moldtrans Group’s guiding rule is excellence in service, timeframes, attentiveness, continuous improvement and customer guarantee.

We have an extensive clientele that expects an optimal level of service from us, enabling them to find in our organisation the perfect partner for the development of their business activity.

Our success depends to a large extent, on the satisfaction and confidence that our customers obtain from working with us.

In order to maintain and increase our commitment, the Group has a quality assurance system and the corresponding certification in the form of UNE standard ISO 9001:2015. We always take into account the processes, procedures, instructions and specifications of the company and those required by our clients, as well as risk management in order to address risk minimisation measures and enhance opportunities.

We prioritise communication with the parties involved in order to meet their needs and expectations.

We carry out an analysis of the environment and key processes in order to agree on appropriate actions for improvement based on the results and the objectives set.

From the importance of customer satisfaction, quality assurance and legal and regulatory requirements comes the threefold task which the whole organisation must pursue and achieve:

On the one hand, the establishment of an internal operating system is key, in order to configure the organisation of the work that each department carries out within the Group’s structure.

On the other, the adaptation of our technological resources to this quality assurance system and the involvement of all personnel in its implementation, in order to ensure the company is well-positioned within the market.

And thirdly, the prevention and quantification of incidents must constitute the basis for continuous improvement, via analysis and correction.